Exchanges & Refunds
Exchanges & Refunds can only be processed within 14 days of purchase if the article is unworn with tags and folded in its original packaging. If the tags have been removed or clothing has been washed or worn it cannot be returned.
Underwear (including basques) or stockings cannot be returned due to hygiene.
When returning products a refund processing charge is applied and it is deducted from your refund total. This is because all payment methods apply a charge for processing refunds. If you wish to avoid this charge it is possible to exchange clothing for a different size or style.
Need a different size?
If you would like to exchange something please email Contact@JustForYouBoutique.co.uk (customer email use only) initially so that the new size can be reserved for you and an invoice for postage will be sent to you for the new size. Include your name and order number.
DO NOT EMAIL MORE THAN ONCE IT WILL SLOW DOWN THE RESPONSE.
Procedure for a refund.
Buyer initially emails Contact@JustForYouBoutique.co.uk (customer email use only) to notify of intent to return, do not post without initially emailing and wait for a reply which will include a code and address to send the return to. Include your name and order number when emailing.
Please fold clothing as it was received and post back using a tracked service which shows delivery within the 14 days from purchase. Please email the tracking number after posting your return.
The clothing will be unpacked and refunded within 14 working days of delivery.